fact-sheet

Fact Sheet / Kerala Honeymoon Holiday

Please read the details carefully before proceeding with your reservations/ bookings.

Your holiday is very important to us as it’s to you. It is also extremely important to us to communicate to you and keep you informed on our limitations and obligations, since we want you to enjoy it and continue to entrust your holiday arrangements to us in years to come. We also care about our reputation and want to be sure that you understand both your and our obligations when you book a holiday with us. Please therefore spend a few minutes reading the following Booking Conditions together with the General Information, as they form the basis of your contract with us. Your contract is with KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD.

Insurance: It is recommended that you sign-up an appropriate travel insurance by your own before the tour & Claims must be made direct to the insurance company concerned. We at KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. will assist you in choosing an appropriate insurance package only if you ask us to.

Booking & Payment Terms

The tour contract is between KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. and the client, who is any person traveling or intending to travel on a KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. tour package/ holiday/ cruise/ transport / any other services. We recommend that you ascertain flight/ rail availability first. We will then check availability of the accommodation/tour. If your first choice of accommodation is not available we will offer alternative accommodation. Once you have agreed on your itinerary and quote, KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. will send confirmation of your booking. You confirm your booking with KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. by paying your Advance. KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. requires a deposit of 40 per cent of the total tour costs. If your bookings are less than six weeks before arrival for in-bound tours and eight weeks before departure for out-bound tours, you will need to pay the total package cost at the time of booking / before availing the package while we handover all related documents. If the Advance /balance is not received by the intimated due date, KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. reserves the right to cancel the booking.

KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. is under no obligation to deliver tickets or other travel vouchers/ documents until full payment for the booking, including any surcharges, or payments as per the terms communicated to you has been received. KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. reserves the right to decline a booking at their discretion. Prices quoted are based on costs prevailing at the time of writing. KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. reserves the right to impose surcharges due to unfavorable changes in exchange rates, increases in air fares or other transport costs or if government action requires us to do so. We will do our best to absorb any increases before passing them on to our guests.

Cancellation Policy

The following scale of charges will apply, based on the date by which we first receive your cancellation in writing: Cancellation 42 days-plus before the start date: 10 per cent of the total tour cost / the deposit, whichever is higher. Cancellation 42-28 days before the start date: 50 per cent of the total cost. Cancellation 14-28 days before the start date: 75 per cent of the total cost. Cancellation less than 14 days before the start date: 100 per cent of the total cost. Such terms are adopted in a similar form throughout the travel industry. The Cancellation policy may or may not be relaxed from case to case, provided the reason for the cancellation falls within the cancellation policy of individual hotels/ resorts/ houseboats/ transporters/ airline/ any other service provider whose services are utilized in your tour.

If you need to change your plans KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. will do our best to accommodate your request. The more notice we have of these changes the more likely it is that we will be able to help you. Depending on the amount of work involved, we maintain the right to make a handling charge. We hope it won’t happen, but if KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. does need to make a change to your booked accommodation we will let you know as early as possible. You will have the option to select alternative accommodation or dates before refunding your money.

In the event of factors outside our control, or where we consider it to be in our clients’ best interest; we reserve the right to alter arrangements and itineraries at any time without compensation. We will try to inform you of any known changes before arrivals in the case of inbound tours and before departure in the case of out-bound tours at the earliest possible. Such events of factors outside our control includes matters such as war or threat of war, civil or political unrest, riots, industrial disputes (e.g. airline strikes, road strikes, hartals etc..), terrorism, government decisions, technical or maintenance problems with transport, border restrictions, refusals of visas, sickness, adverse weather conditions or natural disaster.

Passports and visas

You must make sure you meet all the official requirements for the journey, including a passport valid for sufficient duration together with all visas and vaccination certificates required at the time of your tour. The information we supply on such matters is considered a general guidance and we therefore recommend you make your own enquiries with the relevant authorities. Please note that the name on your air ticket should be the same as that on your passport and your passport should be valid for a minimum of 6 months from the end date of your journey / validity as per individual countries visa specifications/ emigration laws. (Passport & visa not required for domestic tours within India for Indians)

Acceptance of Risk and Authority

Our tour leaders will do the utmost to ensure any problems are solved for the benefit of the group as a whole (in group tours). Making your bookings over internet/ other sources, Advance payments, signing the booking form etc… signifies your acceptance of the leaders’ authority to make decisions affecting the group or individuals. For instance, he/she may require an individual to leave the group if he/she believes the person’s health is at risk, if an illegal act is committed, or if their behavior becomes detrimental to the safety, enjoyment and wellbeing of the group. Should the leader take such action, that person would not be entitled to any refund. Similarly, a client leaving a tour en-route will not be entitled to any refund unless agreed by a director of KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD.

Please understand there are certain hazards involved in adventurous holidays, trekking, diving, skiing, and in adventure sports, or any other part of tour which you must accept at your own risk. KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. will not be liable for any illness, injury or death sustained during a trek, special interest holiday, during any adventures or during the course of your tour.

Flexibility

The client/ Guest must appreciate and acknowledge that the route, schedules, itineraries, amenities and mode of transport may be subject to change without prior notice due to local circumstances or events beyond our control. KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. will not be liable for any delay, inconvenience, discomfort, loss of enjoyment or disappointment arising from such matters. No refunds will be given for services not utilized.

The brochure / publications/ website details/ advertisements / classifieds

The information provided in the brochure has been compiled with all reasonable care and provides a reasonable indication of the itinerary, the type of accommodation used and what is included in the price. Changes in these items may be made during the life of this brochure, and after booking (or before on specific request) we will send you an up-to-date trip fact sheet providing more detailed information.

Any flights forming part of the tour arrangements are subject to the conditions of the carrying airline. Our responsibility with regard to air travel is similarly limited to the airline’s conditions of carriage. In particular, we shall not be responsible for flight delays and the results, including the consequent amendment or curtailment of itineraries. We do not own or operate any of the accommodation or facilities connected with your tours. In respect of any carriage by sea, air or rail, and the provision of accommodation, our liability will be limited to the relevant convention.

Complaints

If a guest /client has a complaint against KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD, the guest/ client must first inform the tour executive / A group leader from KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. / KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. tour representative / KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. 24 hours helpline number / KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. office numbers if during working hours. This must be done at the earliest opportunity while on tour, so appropriate action can be taken to rectify the matter. If at the end of your tour you feel your complaint has not been properly dealt with, you should notify us in writing no later than 28 days after the scheduled date of your return and we shall try to agree a settlement with you. Failure to write your complaint within the specified timescale will invalidate your claim.

Do not expect the standards of hygiene, maintenance and safety to be as they are at home. Bear in mind that the safety standards with which suppliers must comply are local standards.

When making your booking, it is implied and accepted that you have read and understood all these booking conditions and agree to abide by them.

The Management & Administration of KERALAHONEYMOONHOLIDAY.COM / UNIMONDO TRAVEL & LEISURE PVT. LTD. wish you a very pleasant Holiday !!!

Jose Joseph
C.E.O & Managing Director